The National Railways Office announced the increasing of the railway display of the high speed trains (ONCF TGV). Which will continue to provide the minimum services during the quarantine period on the proximity hubs between. “Casablanca Port-Settat”, “Casablanca Port-Jadida” and “Dar Casablanca” The port – Rabat, Kenitra, .”From 20 to 40 trains starting from the 1st of June, with the reopening of the stations.” Rabat-Agdal “and” Salé Tabrikt “.
The office announced that this will be done in full respect of the procedures outlined. By the relevant authorities, noting that it has adopted an arsenal of special procedures and precautionary measures to enhance health safety. While adopting new rules for travel,. In order to keep pace with the gradual resumption of train traffic and. To ensure the necessary protective conditions for safe and better transportation Circumstances.
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These arrangements also include, according to a report to the office. A set of preventive and precautionary measures to contribute to facing the pandemic of. “Covid-19” and to ensure full respect for health safety conditions,. Where it was decided to Check travelers at the stations to organize. The flows and divide them according to the destinations, and to monitor the wearing of the masks at the stations and on board Trains. Providing sterilization and disinfection materials to stations and on board trains,. Cleaning, disinfecting and sterilizing trains as well as common spaces at stations.
“ONCF” will ensure respect for the social spacing in the waiting spaces at the stations, on the docks and on the trains, by reducing sales and prohibiting the use of seats to ensure respect for the safety distance, as well as placing floor marks at the stations, wearing protective masks by office agents present in the direct rows with the customers at the stations and on board Trains.
To control the number of passengers and ensure that the rules for social separation on board the express trains are respected, the office took an exceptional measure during this first stage of reducing the percentage of seats sold and filling trains by 50%.
The compulsory reservation system will be implemented on the Fast shuttle trains, as is the practice for “ONCF TGV Al-Buraq” and “Atlas” trains.
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The National Railways Office emphasized that it is imperative that all passengers traveling on the rapid shuttle trains (full tariffs, enrollment cards, discount tickets, railway cards, tariffs of agreements) respect the use of the train and trolley referred to on the ticket, and “those involved with two cards” Navette And Dima”, make advance reservations for travel by shuttle express trains before entering.
To keep abreast of all these preventive and precautionary arrangements, the office launches a communication plan aimed at reassuring citizens about the safe use of trains and sensitizing them to the necessity of respecting health safety instructions, under the slogan “Together we work to protect ourselves.”
This scheme depends on its downloading on direct communication with stations and on the trains (media boards of the cities concerned, audio ads, field escort …), and launching a radio campaign at various stations and another via digital channels (social networking sites, portals and electronic applications …. with Meaningful digital content and pedagogical videos), as well as direct communication with the customers involved through SMS and phone calls.
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This scheme aims,. To inform the customers about the new measures adopted and to sensitize them. To the need to respect preventive measures and the rules of social divergence,. While sorting the flows and ensuring the smooth flow of stations and on the trains.
The office invites its customers to continuously inquire about the timing and frequency of trains. Through its websites and customer service center. By calling the Customer Relations Center on the number 2255,. As well as on social networks to be able to pre-emptively schedule their travel time.
It also invites them to purchase their tickets remotely via its commercial location to avoid commuting to the station. And ensure safe travel and a seat on the desired train (express shuttles,. “Al Buraq” and “Atlas”) before it runs out of capacity.
It is worth noting that within the framework of the national plan to Stop the quarantine. With full respect for health safety procedures. The office is preparing for the gradual resumption of “Al-Buraq” and. “Atlas” Trips, which will soon announced on the date of its re-programming and programming.
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